You are required to contact us within 7 days of receiving the product in the case of exchange or returning products because of your personal preference. (Except in the case you’ve received the wrong product, a defective product, dispatching of the incorrect product or a broken product – we will repair or replace with a new one or refund by contacting us in advance.) The customer is responsible for all shipping charges of returning products because of the customer’s personal preferences. After agreement of return, please ship back in the same condition with the original box we sent. We usually replace defective products with new ones.
If there is no stock available, a refund will be provided. Please be aware that if a product is returned without any advanced notice, a refund or exchange will be invalid.
We will check the condition of the product with you when we receive an advanced notice. Depending on the circumstances, refunds or exchanges may be invalid.
Please send the products back within 1 week after you’ve contacted us.
In the case returning products because of the purchaser’s personal preferences, the shipping fee is paid by the customers. (This does not apply to defective and broken products.)