Specified Commercial Transaction Act

Store Information

Company name: Kaikado.Co., Ltd.
Store name: KAIKADO
Telephone: +81753515788
Email: info@kaikado.jp

Sales Price

Product prices are displayed on the site.

Sales Quantity

Our products are all hand made and we may not be able to meet the quantity of your order. If you are interested in higher quantity purchases, please make inquiry first.

Additional Charges

Delivery charges (VAT might be charged on the total price of you order in your country).

Payment methods and Payment period

Credit card payment (VISA, Mastercard, Amex). We will ship out the product after confirmation f payment. We do not ship out before receiving payment.

Lead time and Shipping

Our products are all hand made and we may not be able to meet your due date demands. We will ship out after payment confirmation. Please contact us if products do not arrive. DHL is the designated shipping company. Shipping costs are based on the area of residence and size with shipping costs according to the shipping company. Shipment will take place usually within three business days after your credit card transaction has been approved.

Refunds, Exchanges, Cancellations, Others

You are required to contact us within 7 days of receiving the product in the case of exchange or returning products because of your personal preference. (Except in the case you’ve received the wrong product, a defective product, dispatching of the incorrect product or a broken product – we will repair or replace with a new one or refund by contacting us in advance.) The customer is responsible for all shipping charges of returning products because of the customer’s personal preferences. After agreement of return, please ship back in the same condition with the original box we sent. We usually replace defective products with new ones.

If there is no stock available, a refund will be provided. Please be aware that if a product is returned without any advanced notice, a refund or exchange will be invalid. We will check the condition of the product with you when we receive an advanced notice. Depending on the circumstances, refunds or exchanges may be invalid. The above stipulated return period has expired. The appearance of such as color and/or shape is different if different than expected. Any damage, scratches and/or stains caused by paper box (this excludes any damage caused during shipping). We reserve the right to determine whether or not support is possible.

Please send the products back within 1 week after you’ve contacted us.

In the case returning products because of the purchaser’s personal preferences, the shipping fee is paid by the customers. (This does not apply to defective and broken products.)